Outage Reported On ETA Resolved
Shaw Team still onsite at the NOC. No new updates at this time. We continue to monitor the outage and will update as we are provided more information. 5/15/2021 11:43:01 PM UTC unknown

Southern Alberta/South Eastern BC outage Update - Shaw team onsite at NOC. We are expecting service to be restored soon. 5/15/2021 9:04:52 PM UTC unknown

Further to the Calgary POI outage. The outage can affect customers attached to the Calgary POI. This would be all of southern Alberta, including Lethbridge, Canmore, Banff, High River.... ETA still unknown but Shaw is currently addressing the affected CMTS servers. 5/15/2021 7:35:33 PM UTC unknown

Shaw has discovered the cause of the outage and is currently working to restore service to customers affected by the Calgary POI outage. We still do not have an ETA but hope for a quick restoration of services. 5/15/2021 5:26:16 PM UTC unknown

Outage in Calgary. There appears to be an outage affecting some customers in Calgary. It started around 7:30am MST. We are aware of the issue and awaiting feedback from Shaw as to the cause and ETA for restoring service. We apologize for the inconvenience and hope to have a resolution soon. 5/15/2021 3:43:16 PM UTC Unknown

Internet service should be restored now. Please let us know if you are still experiencing issues. 4/21/2021 10:34:05 PM UTC

There are still reports of Internet outages. We are looking into it and will update this site when we have more info. 4/21/2021 10:29:58 PM UTC

There was a power failure in the lower mainland area that affected Some Internet users access but it has now been restored. If you are still having issues, please contact our office. Thank you. 4/21/2021 9:29:25 PM UTC

There is currently an Internet outage affecting many of our customers. We do not have any further details at this time. We will update this message once we have more details. We thank you for your patience as we look into the issue. 4/21/2021 9:24:33 PM UTC unknown

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Helpful Tools for Troubleshooting Speed Issues

Are you experiencing slow WiFi Speeds?

Here is an interesting article on current WiFi Router technologies and what you can expect from your network.

There is also a short, helpful video that may help with troubleshooting some common WiFi problems.

To make it easier for you and us to diagnose connectivity issues, we have a script for obtaining all the details we need. Being a batch script, when you download it your browser will probably display a warning about being a potentially malicious script. It really isn’t. Please “Allow” or “Unblock” the script and confirm that you want to download it. “Run” or “Save” the file. If you saved it somewhere, Right-Click on it, select "Run as Administrator". You should be asked if you're certain you want to run the tool. The process may take several minutes. When finished, the script will create a text file on your desktop, named 'CanCom_Test_Result'. You can then send the contents of that text file to us via email. If it fails to create the text or if you cannot find it, the test results will also be 'copied' to your 'clipboard' and you can then 'paste' them into an email.

Download Our Connection Troubleshooting Tool