There are currently no reported outages.

Outage Reported On ETA Resolved
Shaw Maintenance Advisory Details This notice is to inform you of maintenance being performed to our network which will affect your service(s) for the impact duration noted below within the planned maintenance time. Site access is not required unless specified.Planned upgrade and maintenance to our Network helps prevent unexpected outages and provides the best in class service for our customers at no additional cost. Every effort will be taken to minimize service interruptions and we apologize for any inconvenience. Event Description: Software upgrade Planned Start Date: April 18, 2019 01:00 AM (Mountain Time) Planned End Date: April 18, 2019 07:00 AM (Mountain Time) Impact Duration : Outage up to 90Min Affected customers in Areas below: 1. Kamloops 2. Kelowna 3. Victoria 4. Calgary 5. Red Deer 6. Coquitlam 7. Campbell River 4/18/2019 12:00:00 AM UTC 90 min

General FAQ's

Can I get your service where I live?
Is the modem rented or purchased?
I own a cable modem, can I use it?
Is the modem wireless?
Is the service portable?
How long does it take to get hooked up?
When will billing be processed?
How can I make changes to my account?
I am moving, can I keep my service?
What is VoIP? Do I need a phone line?
Can I keep my current phone number?
What are your International Long Distance rates?
What about 911?
Is this cable TV?
Will My Internet be Fast Enough?
Can I use my own PVR?
Is there a Built-In PVR feature?
Where do I find a list of available channels?

Knowledge Base

How do I connect my modem?
How do I connect my router?
How do I connect my tablet / smartphone?
My connection seems slow. What can I do?
My internet has stopped working. What can I do?
How do I connect my phone adapter?
I have no dial tone
I can call out but not receive calls.
How do I connect my CipherTV bar?
It wants me to login. What is my login info?
Tell me about the Air Mouse
Tell me about the IFR Remote
I have problems with my Xplornet system

Helpful Tools for Troubleshooting Speed Issues


If you wish to report your results to us, simply click on 'Copy Link' at the end of the test and paste into an email to support@can-com.com


To make it easier for you and us to diagnose connectivity issues, we have a script for obtaining all the details we need. Being a batch script, when you download it your browser will probably display a warning about being a potentially malicious script. It really isn’t. Please “Allow” or “Unblock” the script and confirm that you want to download it. “Run” or “Save” the file. If you saved it somewhere, Right-Click on it, select "Run as Administrator". You should be asked if you're certain you want to run the tool. The process may take several minutes. When finished, the script will create a text file on your desktop, named 'CanCom_Test_Result'. You can then send the contents of that text file to us via email. If it fails to create the text or if you cannot find it, the test results will also be 'copied' to your 'clipboard' and you can then 'paste' them into an email.

Download Our Connection Troubleshooting Tool