Outage Reported On ETA Resolved
This notice is to inform you of maintenance being performed to our Manitoba network which will affect service(s) in Manitoba for the impact duration noted below within the planned maintenance time. Planned upgrade and maintenance to our Network helps prevent unexpected outages and provides the best in class service for our customers. Every effort will be taken to minimize service interruptions and we apologize for any inconvenience. Ticket Number:CHG0328249 - Planned Event Description: Urgent Network maintenance Planned Start Date: April 19, 2021 11:00 pm (Central Time) Planned End Date: April 20, 2021 06:30 am (Central Time) Impact Duration: Outage Up to 6 Hours Province Affected: MANITOBA Thank you. 4/14/2021 9:37:48 PM UTC April 20th

Internet service should be restored now. Please contact us if still have Internet issues. Thank you. 4/8/2021 4:18:09 PM UTC

Further to the scheduled maintenance early this morning, Internet service is still down. We are looking into it and hop e to have the service restored very soon. We apologize for the inconvenience. 4/8/2021 3:33:05 PM UTC unknown

This notice is to inform you of maintenance being performed to upgrade firmware on our network core routers which will affect your service(s) for the impact duration noted below within the planned maintenance time. This is a planned maintenance on our network core routers and will help to provide the best in class service for our customers. Every effort will be taken to minimize service interruptions and we apologize for any inconvenience.Network Core Maintenance Schedule:Start Time: April 8th, 2021 02:00 am (Pacific Time)End Time: April 8th, 2021 06:00 am (Pacific Time)Impact: Outage up to 4 hours 3/31/2021 5:50:53 PM UTC April 8th 6AM

CipherTV is currently experiencing issues on several channels. CipherTV is working on it and hope to have all channels restored soon. Thank you for your patience. 3/23/2021 7:12:09 PM UTC unknown

It appears the routing issues that were causing this morning's Internet outages have been resolved. If you still experience connection issues, please try rebooting your modem. If the issue remains, please contact our technical support. Thank you. 3/16/2021 7:16:42 PM UTC Resolved

There are reported Internet outages. We are looking into it and will update this site when more information is available. We apologize for the inconvenience and hope to have a resolution as soon as possible. 3/16/2021 3:16:11 PM UTC unknown

General FAQ's

Can I get your service where I live?
Is the modem rented or purchased?
I own a cable modem, can I use it?
Is the modem wireless?
Is the service portable?
How long does it take to get hooked up?
When will billing be processed?
How can I make changes to my account?
I am moving, can I keep my service?
What is VoIP? Do I need a phone line?
Can I keep my current phone number?
What are your International Long Distance rates?
What about 911?
Is this cable TV?
Will My Internet be Fast Enough?
Can I use my own PVR?
Is there a Built-In PVR feature?
Where do I find a list of available channels?

Knowledge Base

How do I connect my modem?
How do I connect my router?
How do I connect my tablet / smartphone?
My connection seems slow. What can I do?
My internet has stopped working. What can I do?
How do I connect my phone adapter?
I have no dial tone
I can call out but not receive calls.
How do I connect my CipherTV bar?
It wants me to login. What is my login info?
Tell me about the Air Mouse
Tell me about the IFR Remote
I have problems with my Xplornet system

Need Support for your Can Com Services?

Contact One of Our Support Specialists at

1-800-880-3011

  support@can-com.com

Helpful Tools for Troubleshooting Speed Issues



Are you experiencing slow WiFi Speeds?

Here is an interesting article on current WiFi Router technologies and what you can expect from your network.

There is also a short, helpful video that may help with troubleshooting some common WiFi problems.


To make it easier for you and us to diagnose connectivity issues, we have a script for obtaining all the details we need. Being a batch script, when you download it your browser will probably display a warning about being a potentially malicious script. It really isn’t. Please “Allow” or “Unblock” the script and confirm that you want to download it. “Run” or “Save” the file. If you saved it somewhere, Right-Click on it, select "Run as Administrator". You should be asked if you're certain you want to run the tool. The process may take several minutes. When finished, the script will create a text file on your desktop, named 'CanCom_Test_Result'. You can then send the contents of that text file to us via email. If it fails to create the text or if you cannot find it, the test results will also be 'copied' to your 'clipboard' and you can then 'paste' them into an email.

Download Our Connection Troubleshooting Tool