If you live in BC or Alberta and have access to Cable Internet service at your address, we can offer our service. If you are unsure, give us a call or send us an email with your exact address and we can verify before you place an order.
We will provide a modem to you as a free rental. No need to purchase. If you choose to cancel your internet service with us, we will ask you to return the modem to us via Canada Post. We will reimburse up to $12 standard postage for returns.
The incumbent allows for certain models to be used by 3rd party vendors. Allowed models are:
- Motorola SB5100 (DOCSIS 2.0) (Up to 20Mbps)
- Motorola SB5101 (DOCSIS 2.0) (Up to 20Mbps)
- Motorola SB5102 (DOCSIS 2.0) (Up to 20Mbps)
- Motorola SB5120 (DOCSIS 2.0) (Up to 20Mbps)
- Motorola SB6120 (DOCSIS 2.0) (Up to 25Mbps)
- Motorola SB6141 (DOCSIS 3.0) (Up to 75Mbps)
- Motorola MB8600 (DOCSIS 3.1) (Up to 1000Mbps)
- Cisco DPQ2160 (DOCSIS 2.0) (Up to 25Mbps)
- Huawei MT130U (DOCSIS 3.0) (Up to 75Mbps)
- Thomson DCM475 (DOCSIS 3.0) (Up to 75Mbps)
- COSHIP CCM2000A (DOCSIS 2.0) (Up to 25Mbps)
- Technicolor TC4300(DOCSIS 3.0) (Up to 75Mbps)
- Technicolor TC4350(DOCSIS 3.0) (Up to 300Mbps)
- Technicolor TC4400(DOCSIS 3.1) (Up to 1000Mbps)
- Technicolor DPC3848V(DOCSIS 3.0) (Up to 300Mbps)
- Technicolor CGA4234(DOCSIS 3.1) (Up to 1000Mbps)
- Hitron CGN Wireless (DOCSIS 3.0) (Up to 75Mbps)
- Hitron CDA3-20 (DOCSIS 3.0) (Up to 300Mbps)
- Hitron CDA-RES (DOCSIS 3.0) (Up to 75Mbps)
- Hitron CGNM-3550 (DOCSIS 3.0) (Up to 300Mbps)
- Hitron CODA-45 (DOCSIS 3.1) (Up to 1000Mbps)
- Hitron CODA-4680 (DOCSIS 3.1) (Up to 10001Mbps)
- SmartRG 804N (DOCSIS 3.0) (Up to 75Mbps)
- SmartRG SR808AC (DOCSIS 3.0) (Up to 300Mbps)
- CBN CD8000 (DOCSIS 3.1) (Up to 1000Mbps)
- CBN CH8568 (DOCSIS 3.1) (Up to 1000Mbps)
- Sercom DM1000 (DOCSIS 3.1) (Up to 1000Mbps)
Note: A DOCSIS 3.0 capable modem is required for speeds above 25Mbits, a DOCSIS 3.1 capable modem is required for speeds above 300Mbits
No, it is not wireless capable. A wireless router is required to connect devices such as smart phones or tablets.
No, the service is only available at your modem or the range of your optional wireless router.
We usually schedule a 7 day period from the day you place your order until service activation. This will allow for shipping of the modem and required installation work.
The initial first payment is processed at the time of the order. Our billing cycle is monthly, on the anniversary day of your service activation.
Example: You place an order for service on the 15th of November and your service is activated on the 22nd of November. Your first payment will be processed on the 15th of November and cover your service from November 22nd to December 22nd (If the initial service activation is delayed for some reason, the billing period will be adjusted to reflect the delay. Your first payment will always cover a full month of service). Your next payment will be processed on December 22nd for the next month, and so forth.
Changes, like changing your password for our "My Account" or updating your Credit Card information or your Email address can be performed under the "My Account" menu option at the top of the page.
Other changes, like billing options or billing cycle require a call to one of our customer service representatives at 1-800-880-3011
As long as your new address is within a Incumbent Cable serviced area we will be able to continue your service. Please contact us at 1-800-880-3011 to arrange your move. More lead time will enable a smoother transition.