Outage Reported On ETA Resolved
Update to Nelson, Port Alberni, Campbell River outages : This is part of an outage that is a fiber cut related to a hydro issue. At least one hydro pole is completely severed mid-pole with fire damage. Shaw cannot effect repairs to our fiber line until the pole is replaced by BC hydro. Crews onsite. 11/17/2020 9:37:07 PM UTC no ETA

Be aware, Nelson, Port Alberni and Campbell River are experiencing Internet outages due to poor weather conditions. Shaw is working on it and hope to have services restored as soon as possible. 11/17/2020 6:26:17 PM UTC no ETA

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Knowledge Base

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Helpful Tools for Troubleshooting Speed Issues

Are you experiencing slow WiFi Speeds?

Here is an interesting article on current WiFi Router technologies and what you can expect from your network.

There is also a short, helpful video that may help with troubleshooting some common WiFi problems.

To make it easier for you and us to diagnose connectivity issues, we have a script for obtaining all the details we need. Being a batch script, when you download it your browser will probably display a warning about being a potentially malicious script. It really isn’t. Please “Allow” or “Unblock” the script and confirm that you want to download it. “Run” or “Save” the file. If you saved it somewhere, Right-Click on it, select "Run as Administrator". You should be asked if you're certain you want to run the tool. The process may take several minutes. When finished, the script will create a text file on your desktop, named 'CanCom_Test_Result'. You can then send the contents of that text file to us via email. If it fails to create the text or if you cannot find it, the test results will also be 'copied' to your 'clipboard' and you can then 'paste' them into an email.

Download Our Connection Troubleshooting Tool