Can Com Internet Inc (Can Com) welcomes your feedback on any accessibility barriers that you may have encountered in dealing with Can Com or your feedback on the manner in which Can Com is implementing its Accessibility Plan.

The Accessible Canada Act (ACA) defines a barrier as:

“...anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

The person at Can Com responsible for receiving feedback is the Accessibility Advocate.

Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.

Feedback can be sent by:

Mail

Accessibility Advocate
PO Box 2491
Williams Lake, BC
V2G 4P2

Telephone

1-800-880-3011 ext. 103 from Monday to Friday, 8:30 a.m. to 11:00 a.m. and from 1:00 p.m. to 4:00 p.m. (Pacific Standard Time)

Email

accessible@can-com.com

Anonymous Feedback

Individuals providing feedback can provide personal information and contact information, but they do not have to. Information received will not be shared with outside parties.

Acknowledgement of Feedback

Automatic acknowledgement of receipt will be sent for feedback received by email. Feedback provided through telephone involves direct interaction with a Can Com employee and therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.

Employee Feedback

Employees of Can Com may contact the Accessibility Advocate by email accessible@can-com.com or by telephone at ext. 103

How feedback will be used

Feedback will help Can Com continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help Can Com develop its future accessibility plans and it will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.

Triage

Section 5 of the ACA highlights the following areas of focus for the removal and prevention of barriers:

• employment;
• the built environment;
• information and communication technologies (ICT);
• communication, other than ICT;
• the procurement of goods, services and facilities;
• the design and delivery of programs and services; and
• transportation.

Retention

All feedback received will be converted into a suitable digital format and will be stored in Can Com’s database. All feedback received will be retained for the required seven-year period. Feedback (except that submitted anonymously) will be sorted by source, that is, whether it was received from an employee or from an external stakeholder. The feedback will then be further categorized by the relevant areas under section 5 of the ACA. These steps will allow for easier reporting at the end of each reporting cycle.